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PM Cafe Server/Bartender

Department: Café Attendants
Location: Metairie, LA
Career Site: Nola Hotels

Job Summary:

Provides the highest level of food service possible in an efficient, courteous, personable, and professional manner to ensure a positive guest dining experience. Accurately, processes guest orders to ensure that all items are prepared properly and in a timely manner.

Essential Functions:

  • Welcomes and greets guests with a warm and friendly smile. Informs guests of specials and menu changes, makes suggestions and answers questions regarding food, beverages, and service. 
  • Processes guests' orders and ensures all items are prepared properly and in a timely manner. Communicates with kitchen staff to ensure guest satisfaction with the food and service. 
  • Observes diners to ensure guests are satisfied with the food and service, and respond to any additional requests.
  • Clears and resets table at the end of each course or upon completion of meal. 
  • Prepares guest checks that itemize and total meal costs and sales tax.
  • Follows food safety and handling procedures and compliance regulations as outlined by hotel standards and Federal, State, and Local laws.
  • Adheres to all hotel safety and security policies and procedures as outlined by hotel standards. 
  • Maintains superior standards of quality, service, and cleanliness in the restaurant and service area. Consistently maintains a neat, organized and clean work space and uniform. 
  • Demonstrates a commitment to provide the best possible experience for guests, ensuring superior personalized service. 
  • Will serve a cashier.
  • Performs other duties as assigned.
Desired Qualifications:
  • High school graduate of equivalent preferred.
  • Must have current food handling licenses.permits and maintain such licenses/permits.
  • Strong communication, organization, and problem-solving skills. 
  • Knowledge of principles, values and processes for providing superior guest service. 
  • Knowledge of basic math.
  • Ability to operate a cash register. 
  • Ability to project a professional, friendly and courteous image to guests.
  • Ability to multi-task and be detail oriented. 
  • Ability to work well under pressure in a fast paced environment. 
  • Ability to work a flexible schedule, including weekends and holidays.

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