Front Desk Agent

Department: Front Desk
Location: Metairie, LA
Career Site: Nola Hotels

Job Summary:

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Essential Functions:

Desired Qualifications:
  • High school diploma or equivalent.
  • Previous hotel related experience preferred
  • Ability to communicate with public, hotel staff, and management in a professional manner. 
  • Knowledge of surrounding areas and local events. 
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. 
  • Ability to learn safety, emergency, and accident prevention policies and procedures. 
  • Skilled in the use of front office equipment. 
  • Knowledge of proper telephone etiquette. 
  • Ability to work a flexible schedule, including weekends and holidays. 

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